Membership Email Issues

Aren’t Getting Our E-mails? Are you getting e-mails from NJ ISACA? If  not, your provider may be blocking them, considering them to be spam. Please talk  to your provider or administrator and see if you can have our addresses unblocked. That way, you’ll get up-to-the-minute information regarding Chapter seminars and other activities. Please take a look at some possible issues involving emails from our Chapter  detailed below that might easily resolve any difficulties that you have been encountering. Our efforts to streamline the administrative activities and devise more professional emails to our members and non-members alike, the New Jersey Chapter of ISACA utilizes the leading provider of web-based email subscription services  - Constant Contact® by Roving Software. Some probing questions and possible solutions regarding our email service provider (Constant Contact) and emails that are not being received by members and/or non-members.    Has there been a change in your spam filtering?  If you did not install spam-filtering software, ask your network administrator or email provider if any recent security changes were made to your mail service. If there were changes, request that they whitelist Constant Contact mail servers so you can receive your mail.  Is the email going into your bulk or junk folder instead?  This is known to happen on occasion, especially with services like Yahoo and Hotmail. In these cases, make sure that you review your email settings and allow mail from Constant Contact to be delivered directly into your inbox. If your address appears in "Other," click the email address link to bring you to the "Subscriber Details" page.  Scroll to the "Undelivered Email History" section at the bottom and find the "Error Type" message.  you may want to refer to Constant Contact IP addresses again with them. Does your campaign use words or phrases that may have triggered a content filter? Using certain words can cause your mail to be blocked.  Network administrators and ISP providers may use content filters and set different levels of strictness.  You can find general information about this in "What can I do to keep my emails from being filtered?" but you may want to consult with your Network administrator or ISP provider for more information that is specific to your service. Was your message bounced back to our Constant Contact servers when the email was returned?  We recommend that you copy the bounce message and discuss it with your network administrator or ISP provider.  If there was a change to the blacklist or spam-filtering software, Have your technical department remove the block on Constant Contacts mail, or add them to your white list for the following: mailface.roving.com     63.251.135.75 ccm01.roving.com        63.251.135.74 ccm09.roving.com        63.251.135.115 ccm06.roving.com        63.251.135.98 ccm07.roving.com        63.251.135.103 ccm08.roving.com        63.251.135.109 ccm02.roving.com        66.151.184.35 ccm03.roving.com        66.151.184.36 ccm04.roving.com        66.151.184.37 ccm05.roving.com        66.151.184.38 c1.confirmedcc.com      64.95.77.162 c2.confirmedcc.com      64.95.77.163 c3.confirmedcc.com      64.95.77.164 outb1.roving.com        63.251.135.94 outs1.roving.com        63.251.135.95 c11.confirmedcc.com     64.95.77.166 c21.confirmedcc.com     64.95.77.167 c31.confirmedcc.com     64.95.77.168 outbb.roving.com        63.251.135.96 outsb.roving.com        63.251.135.97 Our Email subscription service, Constant Contact,  does not send spam. Unfortunately, ISPs and corporate domains are battling a huge spam problem today. In fact, some reports suggest that more than 50% of all email sent is spam. To combat this problem and satisfy their customers' requests for less spam, ISPs and corporate domains have been forced to make some difficult trade-offs.  Many ISPs and corporate mail administrators have chosen to use blacklists and powerful spam filters to block spam. The trade-off is that these ISPs tend to also mistakenly block some legitimate email. The industry calls the blocking of legitimate email "false positives". The good news is that we do find success with many ISPs and corporate mail administrators when we have the opportunity to explain Constant Contact’s business. We are happy to talk with any ISP or corporate mail administrator that is not accepting email from Constant Contact.   Please email me directly at Austin_sthilaire@msn.com (NJ ISACA webmaster)……..In your email, you should include all previous email correspondences with your ISP regarding the block.  If you did not speak with them via email, please write up a summary of your conversation and their reasons for not unblocking you.  I will take the issue up from there. Constant Contact was named one of the top 10 Winners in Small Business Technology' magazine's Inaugural product of the Year 2005 Awards. For full details, click here.