Membership Survey - Spring 2003 Results

WHAT DO YOU NEED FROM NJ ISACA? Survey. Earlier this year, the Board of Directors commissioned a survey of the membership to determine what you needed from our chapter of ISACA. The purposes of the survey were to: Verify and update chapter members’ contact information. Obtain membership feedback about how the chapter is meeting membership needs. Determine additional chapter services. Identify members’ training needs. Joe Rodman. Joe Rodman volunteered to do the survey and to prepare the findings for the Board. Joe is past president of the New York Chapter of ISACA and served on the Boards and Committees of both the New Jersey and New York Chapters. He has also made presentations and written articles for both Chapters. He is certified as a CPA (New York), CISA and CIA, and is Director–Internal Auditing for the Red Apple Group in New York. Process. The survey followed the process below: Survey form. Telephone script & telephone calls. E-mails & e-mail letter. Personal contract contact. Update master list. Prompt updates to the Membership Chair. Summary of results. Contact Summary. 36% of the members responded–a good response rate for a survey, particularly in a profession with many busy out-of-office travelers. Joe did his best to reach each individual registered with ISACA as a New Jersey member to get his or her feedback. However, many of you did not respond to the survey, or to Joe’s individual attentions, giving us the overall response rate of 36%. Overall Impression. Overall, respondents were very satisfied with the Chapter! Members generally indicated satisfaction with the programs and activities provided by the Chapter,and had few additional comments for additional services. Where Can You Be Reached? Our membership is very dynamic, changing phone numbers and e-mail addresses frequently, making it difficult for the Membership Committee to be sure that it has everyone’s current addresses and phone numbers. As a result of this survey, the Committee was able to update the addresses and telephone numbers of 131 members, as well as get new e-mail addressees for 83 members. When your address, telephone number or e-mail changes, please contact the National Office or the Chapter’s Membership Chairperson with the changes. What Services Do You Value Most? Respondents indicated that the service valued the most is the Chapter’s training. The services, and the number of members who valued the services most, are: Training 73 Web Site 24 Info-Net Newsletter 23 Networking 22 E-mail Announcements 17 CISA Review Course 10 Annual Social 7 What Additional Services? The services respondents thought the Chapter should provide include:   Network/Teleconferencing/Dial-in   Job Facility/Career Planning   IT Audit Programs/Ideas Exchange   Free/Low Cost Training   Non-Business Hours Meetings   Membership List   More Frequency   Roundtable Discussions   Networking Activities What Training Topics? - Top 10. Joe also asked what training topics you would like to see offered. The top ten: Sarbanes–Oxley/IT Network Security & Network Tools Security Web/Internet Security & Controls DMZ/Infrastructure/Firewalls SAP/ERP Auditing Windows 2000 ACL/CAATS Auditing Routers Roundtable/Best Practices Recommendations. The final piece of the project was the following recommendations: Investigate and publicize web-based technology for direct membership changes by members. Telephone members who requested specific training when offered. Place a separate icon for CISA training courses on the Web page. Thank you for your very positive feedback. The New Jersey Chapter leadership will do its utmost to continue to meet your needs and will incorporate your ideas into our Chapter plans.